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Frequently Asked Questions

What is your returns policy?

Please refer to our Returns Policy page for more information. If you still need help or have any further questions, you can Contact Us.

How will i know when my order has been dispatched?

We will send you an email as soon as its on the way!

How long would it take for my item to arrive?

The time it takes for you to receive the item depends on the postage carriers but if your item does not arrive within 2 months we will provide you with a full refund.

I have received a faulty/damaged item. What should i do?

We are very sorry that has happened! We take pride in all our products.

To look into this for you, please Contact Us to tell us more.

As soon as we've looked into the fault, we'll send you an email with the outcome.

I have received the wrong item. What should i do?

We’re sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please Contact Us.
We'll need to know the following:
- Order Number
- Incorrect item received
- The correct item ordered
As soon as we've looked into what's happened we'll send you an email with the outcome.
How do i use a discount code?

Once you’ve got all your items in the basket, you can add your discount code in the Checkout page. Enter you code in the box, then click ‘Apply’.